Privacy Policy
Effective Date: April 6, 2026
VI Web Hosting, a service of Terry Arthur Consulting, is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and hosting services.
Information We Collect
Account Information: When you sign up for hosting, we collect your name, email address, phone number, and billing information necessary to provide our services.
Website Data: We store the files, databases, and content you upload to your hosted websites. This data belongs to you.
Usage Information: We collect server logs, IP addresses, and basic analytics to maintain service quality and security.
Contact Form Submissions: When you reach out through our contact form, we collect the information you provide to respond to your inquiry.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our hosting services
- Process payments and manage your account
- Communicate with you about your services, including support and billing
- Protect against security threats, fraud, and abuse
- Comply with legal obligations
Data Protection
Your data is stored on servers located in the United States. We use industry-standard security measures including SSL encryption, firewalls, automated backups, and access controls to protect your information.
We perform daily backups of all hosted websites. In the event of data loss, we will restore from the most recent backup available.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service providers: We work with IONOS for server infrastructure. They process data only as necessary to provide hosting services.
- Domain registrars: If you register a domain through us, your contact information is shared with the registrar as required by ICANN.
- Legal requirements: We may disclose information when required by law, court order, or government regulation.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Export your website files and databases at any time
- Cancel your account and have your data removed
Cookies
Our website uses essential cookies for site functionality and login sessions. We do not use tracking cookies or third-party advertising cookies.
Data Retention
We retain your account information for as long as your account is active. After account cancellation, we retain billing records for 7 years as required by tax law. Website data is deleted within 30 days of account cancellation.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.
Contact Us
If you have questions about this privacy policy or your data, contact us:
Terry Arthur Consulting
U.S. Virgin Islands
Phone: (340) 725-1233
Email: support@terryarthurconsulting.com